Help centre

How do I book a peg?

Browse fisheries, select the one you want, choose a peg and ticket type, pick a date, and pay securely by card. You'll receive a confirmation email immediately after payment.

Can I book on behalf of someone else?

Bookings are tied to your account. If you're booking for a guest, you'll need to make the booking yourself and share the confirmation with them.

How far in advance can I book?

This varies by fishery — each fishery sets its own booking window. Check the fishery's page for availability.

Where do I find my bookings?

Log in and go to Dashboard → My bookings. All your upcoming and past bookings are listed there.

Can I cancel a booking?

Yes. Go to Dashboard → My bookings → select the booking → Cancel. Whether you receive a refund depends on the fishery's cancellation policy, which is shown before you confirm.

How long does a refund take?

Refunds are processed immediately but can take 5–10 business days to appear on your statement depending on your bank.

What if the fishery cancels my booking?

If a fishery cancels your booking you will receive a full refund. Contact us at enquiries@castmate.uk if this happens and you need help.

What is a fishery membership?

Some fisheries offer membership plans — a recurring subscription that gives you access to book without paying per session, or at a discounted rate. Memberships are managed per fishery.

How do I cancel a membership?

Go to Dashboard → My memberships → select the membership → Cancel. Your access continues until the end of the current billing period.

Will I be charged automatically?

Yes — memberships renew automatically each month or year depending on the plan. You'll receive an email before renewal.

How do I log in?

CastMate uses magic link login — enter your email address and we'll send you a link. No password needed.

How do I change my display name?

Go to your profile page (click your avatar in the top nav) and update your display name there.

How do I list my fishery on CastMate?

Visit our fishery owner page to find out more and get started.